TERMS AND CONDITIONS
PREAMBLE
Welcome to newmanicure.com (hereinafter referred to as “the Website”), operated by newmanicure (hereinafter referred to as “we”, “us”, or “newmanicure”). Before using the Website, please read the following terms and conditions (hereinafter referred to as “Terms”) carefully. By using the Website, you represent that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.
1.OVERVIEW OF SERVICES
The Website provides online shopping services, allowing users to browse and purchase various goods (hereinafter referred to as “Goods”).
2.USER ELIGIBILITY
-2.1 ACCOUNT REGISTRATION
To use the Website, you must be at least 18 years old and have full legal capacity in accordance with the laws of your jurisdiction. If you are not over 18 years old, please use this website with the assistance or consent of your guardian.
-2.2 ACCOUNT LEVEL VALIDITY PERIOD
Silver level (initial level) members have a permanent validity period, while higher-level members have a validity period of one year, starting from the date of upgrade. For example, if a silver card member is upgraded to a gold card, the validity period is one year. If a gold card member upgrades to a platinum card during the gold card membership period, the membership validity period will be extended by one year. Please refer to the membership level system for specific information.
3.USER ACCOUNTS
-3.1 ACCOUNT INFORMATION
You are required to provide true, accurate, complete, and up-to-date personal information. You must actively maintain the security of your account and be responsible for all activities that occur under your account.
-3.2 USER ACCOUNT PRIVACY
We will strictly protect your account privacy in accordance with the General Data Protection Regulation (GDPR) and our privacy policy. In the event that your information is disclosed due to your own actions, we shall not be held liable for any consequences.
-3.3 USER CONTENT GUIDELINES
You are responsible for ensuring that the information you provide, including but not limited to usernames, avatars, and other content, complies with all applicable laws and regulations. We do not encourage the use of controversial avatars or usernames that may violate the rights of others. If a username or avatar or other information is found to be in violation of the law or infringes on the legitimate rights and interests of others, we shall not be held liable for any consequences.
4.GOODS PRICES AND PAYMENT
-4.1 PAYMENT METHOD
The payment methods we support are fully displayed on the shopping settlement interface, and you can choose according to your actual situation.
-4.2 IMMEDIATE PAYMENT
We have not yet opened the late payment and installment payment services. If you need to choose late payment and installment payment, please contact the bank or relevant institutions for processing. We will gradually open these services in the future.
-4.3 OWNERSHIP OF PAYMENT METHOD
Please ensure that you have ownership of the payment method used for payment or have obtained proper authorization from the owner. If the user illegally or improperly uses other people’s payment tools, including but not limited to savings cards, credit cards, Apple Pay, Google Pay, points, gift cards, etc., we shall not assume any responsibility for any disputes or legal risks arising therefrom.
-4.4 ORDER PROCESSING
We will process orders within 48 hours of receiving them. However, the time it takes for the goods to be dispatched may vary depending on whether the product requires complex craftsmanship. By confirming your order, you acknowledge and accept the order processing time.
-4.5 SHIPPING TIME.
The shipping time is determined by the logistics company and factors beyond our control. This includes, but is not limited to, traffic accidents, traffic control, large-scale gatherings organized by governments or certain organizations, natural disasters, theft of goods, and other unforeseeable circumstances. In the event of delays caused by the logistics company or force majeure factors, we shall not be held liable. However, you may contact our customer service team, and we will do our utmost to assist you in resolving issues.
5.POINTS
-5.1 POINTS​
Points are a virtual currency that can only be used on newmanicure.com. You can use them to exchange rewards or benefits. Points belong to your personal property on newmanicure.com, but they cannot be converted into tradable currency or transferred to others for a fee. If you transfer points to others for compensation, we will not be responsible for any legal liabilities or disputes arising therefrom.
-5.2 EARNING POINTS
You can earn points by completing certain actions on newmanicure.com, such as shopping, writing reviews, or recommending friends. Please refer to the loyalty program for the corresponding point rewards obtained through these actions.
-5.3 REDEMPTION
Points can be redeemed for designated rewards or benefits on the website. The exchange rate and available rewards will be determined by the website and may change. If there are any changes, we will post them on the designated page. Reasonable notice will be provided to users.
-5.3 VALIDITY PERIOD
Points have a validity period and will expire upon expiration. The validity period of points is usually 6 months. Please ensure that your points are used before expiration. Points that have not been used beyond the validity period will not be retrieved.
6.RETURN AND REFUND POLICY
-6.1 RIGHT OF WITHDRAWAL
You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day you or a third party designated by you, who is not the carrier, takes possession of the goods. To exercise the right of withdrawal, you must inform us (insert company name and contact details) of your decision to withdraw from the contract via an unequivocal statement (e.g., a letter sent by post or email). You may use the withdrawal form provided, but it is not mandatory.
-6.2 RETURN CONDITIONS
Products must be returned in their original packaging and condition. You will bear the direct costs of returning the goods unless otherwise specified.
-6.3 REFUND PROCESS
We will process your refund within 14 days of receiving the returned goods. The refund will be made using the same payment method you used for the original transaction.
7.INTELLECTUAL PROPERTY
All content on the Website, including but not limited to text, images, logos, etc., is protected by copyright, trademark, and other intellectual property laws. Unauthorized reproduction, modification, distribution, or other use is prohibited.
8.LIMITED LIABILITY
We are not liable for any indirect, special, incidental, or punitive damages, including but not limited to data loss, loss of profits, or other economic losses, except where such liability cannot be excluded by law.
9.GOVERNING LAW AND DISPUTE RESOLUTION
The interpretation and performance of these Terms shall be governed by the laws of Germany and, where applicable, EU law. Any disputes arising from the use of the Website shall be resolved through friendly negotiation. If negotiations fail, both parties agree to submit the dispute to the competent courts of Germany or, where appropriate, to alternative dispute resolution mechanisms provided for under EU law.
-9.1 ALTERNATIVE DISPUTE RESOLUTION
We are committed to resolving any disputes amicably. If you have a complaint, please contact us directly. Additionally, you may use the European Commission’s Online Dispute Resolution platform to resolve disputes related to online purchases.
10.MODIFICATION AND UPDATES
-10.1 RIGHT TO UPDATE TERMS
We reserve the right to update, modify, or otherwise improve these Terms within the confines of the law. Any updates or modifications will be posted on a specific page of the Website. It is your responsibility to review these Terms periodically for any changes. Your continued use of the Website following the posting of any updates or modifications constitutes your acceptance of such changes.
-10.2 NOTIFICATION OF UPDATES
We will make reasonable efforts to notify users of any updates or modifications to these Terms by posting a notice on the Website, sending an email notification, or through other reasonable means. However, we are not obligated to provide individual notice to each user.
11.CONTACT INFORMATION
If you have any questions or concerns, please contact our customer service team.
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